Latest from Alorica
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Alorica and Crescendo Partner to Bring AI into Live Enterprise Service Channels
Alorica and Crescendo have partnered to help enterprises scale AI across live customer service channels. By combining AI-native orchestration with human agent expertise, the companies aim to...
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The True Cost of Cheap CX: Why the Lowest Price May Be the Riskiest Strategy in an AI‑Driven Market
In an AI-driven market, prioritizing the lowest-cost CX model can increase operational risk, customer churn, and brand damage. Learn why leading organizations are shifting focus from labor...
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Press Release
The True Cost of Cheap CX: Why the Lowest Price May Be the Riskiest Strategy in an AI‑Driven Market
In an AI-driven market, prioritizing the lowest-cost CX model can increase operational risk, customer churn, and brand damage. Learn why leading organizations are shifting focus from labor...
Read More
Press Release
Alorica and Crescendo Partner to Bring AI into Live Enterprise Service Channels
Alorica and Crescendo have partnered to help enterprises scale AI across live customer service channels. By combining AI-native orchestration with human agent expertise, the companies aim to...
Read More
News
Alorica Wins 2018 AT&T Supplier Award
Global BPO provider
Alorica
has received the 2018
AT&T
Best Supplier Award in recognition of its services to AT&T affiliates last year.
Teamwork...
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Press Release
Alorica Named Best of the Best for Employee Experience for the Second Consecutive Year
Alorica earns CMP Research Best of the Best for Employee Experience for the second consecutive year at the 2026 CCW Excellence Awards, recognized for Alorica University, AI-powered performance...
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Press Release
Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Alorica and Crescendo partner to scale AI-native CX across voice and chat, uniting humans and AI to deliver measurable business outcomes.
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Press Release
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Guardians of AI: Sean Hauver of Alorica On How AI Leaders Are Keeping AI Safe, Ethical, Responsible, and True
Learn how top AI leaders ensure safety, transparency, and accountability while scaling enterprise AI systems.
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Press Release
Alorica and Domu Advance AI-Driven Loan Servicing, Delivering Strong Outcomes
Alorica and DOMU deliver strong early results deploying AI-powered loan servicing through SST, with 48% of inquiries resolved by AI and high payment success rates in regulated financial environments.
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