Latest from Alorica
Press Release
Alorica Wins Gold Globee® Disruptor Award for its Leading Conversational AI Platform
Alorica’s evoAI wins Gold in the 2025 Globee® Disruptor Awards and AI Breakthrough Award for revolutionizing CX with emotionally intelligent, agent-designed conversational AI. Discover how...
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Press Release
Alorica Named CMP Research "Best of the Best for Employee Experience" at Largest CX Industry Event of the Year
Alorica was named CMP Research Best of the Best for Employee Experience at the 2025 CCW Excellence Awards in Las Vegas.
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News
How AI-Powered CX Strategies Can Better Meet Guest Expectations
Discover how hotels and airlines are leveraging AI technologies like real-time language translation and conversational AI to elevate guest experiences.
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News
Social Re-Emerges as a Customer Service Channel
Discover how AI and automation are revolutionizing social media as a customer service channel. Learn about the rise in digital customer engagement, the impact of chatbots, and how businesses...
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Press Release
Alorica Launches CX2Go® - A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market
Designed specifically for emerging B2C brands, CX2GO enables brands to scale quickly, meet rising consumer expectations and drive continued growth amid economic volatility.
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News
The Ultimate Guide to the Omnichannel Contact Center
Discover how omnichannel contact centers integrate voice, chat, SMS, email, and social media to deliver seamless, personalized customer experiences.
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News
Tips to Ensure Service Reps Can Access the Info They Need
Discover expert strategies to reduce search time, improve resolution rates, and boost CX through smarter knowledge management.
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Press Release
Alorica’s AI-Powered CX Solutions Earn 2025 CUSTOMER Product of the Year and Globee® Award
Alorica IQ wins 2025 CUSTOMER Product of the Year and a Globee Award for Most Innovative Company in Customer Excellence. Recognized for delivering transformative CX through AI, automation,...
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Press Release
Alorica Redefines Digital Trust & Safety with AI-Driven, Human-Enhanced Model
First-of-its-kind Digital Trust & Safety platform combats digital threats with intelligent automation and expert oversight—delivering faster, safer, scalable protection.
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