Alorica Named Best of the Best for Employee Experience for the Second Consecutive Year
Global CX leader recognized at 2026 CCW Excellence Awards for exceptional employee experience through Alorica University, AI-powered performance tools and data-driven engagement strategies
IRVINE, Calif., June 25, 2026 — Alorica Inc., a global leader in digitally-powered customer experiences (CX), has been recognized by Customer Management Practice (CMP) as the CMP Research Best of the Best for Employee Experience for the second consecutive year during the 2026 CCW Excellence Awards at Customer Contact Week (CCW) Las Vegas. CMP Research highlighted Alorica’s ability to combine technology, structured career development and a culture of continuous feedback into a cohesive, high-impact employee experience model.
“This recognition two years in a row validates the work we’ve done to fundamentally rethink what the employee experience should look like across a global workforce of 100,000+,” said Mike Clifton, Co-CEO of Alorica. “We’ve moved beyond incremental improvements to build a scalable model rooted in actionable data, continuous listening, and real-time accountability. The result has been higher engagement, stronger retention and better business outcomes enterprise wide.”
Alorica significantly evolved its employee support strategy with the launch of Alorica University, a comprehensive development ecosystem designed to empower its employees worldwide. Built on three core pillars—Learning Library, My Career Journey and Leadership Development—Alorica University provides structured, personalized growth opportunities aligned to employee aspirations and business needs. Since its launch just over a year ago, employees have completed more than 250,000 courses, strengthening both frontline execution and leadership readiness.
Complementing this growth platform is Alorica’s continued investment in AI-powered performance and engagement systems, including:
- Performance Hub – A fully integrated, AI-driven ecosystem that unifies performance, quality and coaching data into a single view, enabling real-time insights and targeted coaching at scale across more than 80,000 agents.
- Alorica Connect & Hypercare – Proprietary digital tools capturing continuous employee feedback and sentiment, driving actionable improvements through employee-led CARE Committees.
- AI Coaching Simulations – Scenario-based skill building that strengthens agent confidence and accelerates proficiency in complex customer interactions.
Together, these innovations have driven measurable results, including a 75 employee net promoter score—exceeding the world-class benchmark of 50—reflecting strong engagement and retention at scale.
“By bringing together AI-powered performance insights, clear career pathways and always-on learning through Alorica University, we’re creating an environment where our people can grow faster, perform better and build long-term careers. Because when our people succeed, everything else follows,” said Max Schwendner, Co-CEO of Alorica..
Alorica continues to build on its award-winning culture through flexible workforce management, expanded leadership training pipelines and a strong focus on internal mobility with more than 80% of roles filled internally. Additionally, its employee-led nonprofit, Making Lives Better with Alorica (MLBA), now operates in 16 countries and has raised more than $10 million globally, reinforcing purpose-driven engagement and community impact.
This latest recognition adds to Alorica’s growing list of global workplace and innovation honors, underscoring its commitment to combining advanced technology with a people-first approach to CX transformation. The company is also Great Place to Work® certified across all Latin America countries, as well as in the Philippines and India, further demonstrating its focus on delivering a consistent, high-quality employee experience globally.
To learn more about Alorica’s employee experience model, visit www.alorica.com.
About Alorica
Alorica is a global leader in customer experience and digital transformation services, empowering brands worldwide to create meaningful connections with their customers. With 100,000+ solutionists across 16 countries, the company draws on 25+ years of deep managed services expertise and performance excellence—combined with advanced analytics, automation and AI-enabled capabilities—to build long-term customer loyalty and drive operational efficiency. Alorica reinforces its commitment to a people-focused culture through its industry leading employee satisfaction scores, Great Place to Work® certifications, and employee-led nonprofit, Making Lives Better with Alorica (MLBA). For more information, visit alorica.com.
Media Contact:
Sunny Yu
Sunny.Yu@alorica.com