What We Do
Our CX experts help you achieve what your business needs and your customers want. We combine the best people with the right technology to get you where you want to be, faster.
Award-Winning Digital and Analytics Solutions
Alorica Wins Globee® Award for Most Innovative Company
Silver Stevie® Award for Innovation in Customer Service
BIG AI Excellence Award for Outstanding Organization in Business Services
AI Breakthrough Award
First-of-its-kind technology, Alorica ReVoLT (Real-time Voice Language Translation), wins 2024 AI Breakthrough Award for Best AI-based Solution for Customer Service.
Gold Stevie® Award for Achievement in the Use of Data & Analytics
Alorica’s Interaction Analytics leverage customer interaction data to extract actionable business intelligence to enhance CX.
Next-Gen AI Solution Alorica ReVoLT Wins Stevie® for Technology Breakthrough of the Year
With the launch of Alorica IQ, the company differentiates from the purely operations offerings which are transactional in nature, to a unified CX transformation framework infused with technology interventions from the beginning of the program.
They remain our valued partner, and, as a result, they are now moving forward with us to develop our metahuman Kara… she’s plugged into our auto assistant… our knowledge bases, and utilizes all of our utility paths to get about 30% of our volume out of physical handling. I couldn’t be happier and really when they started to strategically lock in with us and use our data to shape our future, I knew I had the right partner.
The Alorica Difference
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Innovation at Every Step
Our team of CX consultants never stop finding better ways to do things.
Access the Best Tech
The best platforms, partnerships, and next-gen tech that you need right now to stay competitive tomorrow.
Your Customers Come First
We create solutions that make things easier, cost less, and keep your customers happy.
