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Corporate Social Responsibility
Local impact fueled by global connections
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Our Focus: Philanthropy, People, Planet

From giving back to protecting the planet, we take action because it’s how we take care of business. We make lives better in the way we work, lead, and serve

VIEW THE 2024 MLBA IMPACT REPORT
VIEW THE LATEST MLBA NEWSLETTER

 

 


Giving that Starts from Within

Making Lives Better with Alorica (MLBA) is an employee-led nonprofit where local teams raise funds and choose how to support those in crisis—including their colleagues and communities
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Donations

14,700+ grants awarded to people in need since inception

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Volunteer

$9.7M raised by local chapters led by Alorica volunteers

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Partnerships

82 nonprofit partners supported globally in 2024—each within Alorica communities

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Disaster Relief

Over $426,500 spent since 2015 to help people affected by natural disasters

14,700+ grants awarded to people in need since inception

$9.7M raised by local chapters led by Alorica volunteers

82 nonprofit partners supported globally in 2024—each within Alorica communities

Over $426,500 spent since 2015 to help people affected by natural disasters

Want to get in on the giving?

Partner with us and help us make the world better for those in need. Learn more at livesbetter.org or email [email protected].

Empowering growth at every level

We invest in our people through development, well-being, and inclusion—empowering Aloricans to grow, lead, and thrive through TIDE and other employee-led programs that turn ideas into action

As a certified Minority Business Enterprise (MBE), diversity is ingrained in our culture and who we are. Our commitment to expanding opportunities goes beyond our workplace with diverse supplier partnerships.

MBE Recognition

  • 2023, 2022 and 2021 Silver Stevie Winner from American Business Awards for Minority-Owned Business of the Year
  • Listed on IAOP’s 2020 Impact Sourcing Champions Index
  • Recognized in IAOP’s Global Outsourcing List 2013-2023
  • 2019 & 2018 Bronze Stevie Winner from American Business Awards for Minority-Owned Business of the Year
  • Military Friendly Employer designation by Victory Media

We take action to support underserved groups—inside and outside our walls.

150+ Real Talk sessions have focused on issues related to bias, equity, and access—from racial injustice and gender inequality to economic hardship and social stigma.

We grow leaders from within by investing in programs that develop skills, recognize performance, and amplify voices across our global teams.

  • Alorica University builds professional and leadership skills, while Game Changer celebrates high performance with global recognition
  • Level Up and the Women’s Initiative offer speaker series that inspire growth, confidence, and career advancement through real stories and strategies

We help employees build meaningful relationships through shared interests and experiences.

Connection Clubs serve as our Employee Resource Groups that bring people together through shared interests, like reading, wellness, military life, parenting, and more.

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What Our People Are Saying

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"Behind the LGBTQIA+ label is someone who deserves love, kindness, compassion, respect and equity like any other human being."

Roy Hapa Sy
Operations Site Leader and Sr. Director, Philippines
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"Alorica allows me to genuinely express myself and be bold enough to confidently share my opinion."

“Nicanor” Nica Feratero
Quality & Training Supervisor, Canada

Protecting the future through everyday action

Doing business responsibly means protecting the environment we all share. From reducing emissions to cutting waste, our commitment to sustainability shows up in how we operate, innovate, and take action.
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Sustainability

Our site-level efforts include LED retrofitting, HVAC upgrades, Energy Star certifications, and UL GREENGUARD-certified cleaning. These are supported by employee education, with more than 50% commuting sustainably, paper-free campaigns resulting in 93% of employees not printing for work, and responsible e-waste management—diverting over 40,000 devices from landfills in 2022.

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Carbon Footprint

Our focus on sustainability centers on reducing emissions—using CDP and EcoVadis reporting to track progress toward our 2030 and 2035 goals. In 2023, we saw an overall improvement of 10% in carbon emissions for all scopes, and from 2021 to 2022, we achieved a 10% reduction in total carbon emissions and a 25% decrease in Scope 2 emissions from purchased electricity.

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Community Impact

We drive community impact through employee-led volunteer efforts that protect the planet and uplift underserved communities. From tree planting to sustainable recycling, these initiatives help preserve natural resources and support nonprofits within our community that provide medical and educational aid to those in need.

Our site-level efforts include LED retrofitting, HVAC upgrades, Energy Star certifications, and UL GREENGUARD-certified cleaning. These are supported by employee education, with more than 50% commuting sustainably, paper-free campaigns resulting in 93% of employees not printing for work, and responsible e-waste management—diverting over 40,000 devices from landfills in 2022.

Our focus on sustainability centers on reducing emissions—using CDP and EcoVadis reporting to track progress toward our 2030 and 2035 goals. In 2023, we saw an overall improvement of 10% in carbon emissions for all scopes, and from 2021 to 2022, we achieved a 10% reduction in total carbon emissions and a 25% decrease in Scope 2 emissions from purchased electricity.

We drive community impact through employee-led volunteer efforts that protect the planet and uplift underserved communities. From tree planting to sustainable recycling, these initiatives help preserve natural resources and support nonprofits within our community that provide medical and educational aid to those in need.

Related Content

MLBA Quarterly Newsletter: Q1 2025
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Alorica’s commitment to CSR is steadfast—and we have so much more planned for the future.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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