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Digital Trust & Safety
Where 20+ years of human expertise meets AI-powered protection - protect your platform and your customers.
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Safeguard Your Platform & Customers

We keep brands safe with expert content moderation and fraud prevention. Alorica specialists enhance cutting-edge technology with real-world judgment, creating smart, adaptive systems that detect threats faster and reduce false positives at scale.

The Alorica Difference 

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A Team to Trust

Alorica’s Global Trust & Safety team is overseen by a dedicated, experienced VP, managing over 2.5B pieces of content that are processed annually.

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Industry Disruptors

We’re early advisers, building first-to-market disruptive solutions, investing in the VC ecosystem to get early access to the latest technologies. 

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Care for Our People

We invest 10M+ annually in our wellness and resiliency program, prioritizing moderator well-being while ensuring high performance and cultural sensitivity.

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Driven by Client Goals

Our full-service client-obsessed approach will help you achieve your goals through our 20+ years of expertise.

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Proactive & Scalable Protection

Our Human + AI model detects harmful content faster and more accurately than just relying on humans—reducing operational costs. 

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Actionable Insights

Real-time analytics and feedback loops drive smarter decisions, improve moderation accuracy, and support ongoing optimization at scale.

AI Efficiency Meets Human Expertise

Alorica's User Profile Moderation proactively safeguards your platform by removing harmful profiles before they cause damage.

Human Judgement at AI Scale 

Scalable content moderation that never stops evolving
Enforces what you call out explicitly in your policies, allowing enforcement across the entire platform.
Detect spam, hate speech, violence, spam and more with customizable policies.
Determines whether to remove or approve content. Low confidence examples can be passed on for human review, training the AI.
Protecting against financial data theft, unauthorized usage, fraudulent claims, investment scams, digital identity theft, and ensuring compliance to prevent money laundering.
Supports moderation of files, text and images with an unprecedented level of nuance and accuracy.
Escalates high-severity accounts for moderation review with full context, such as user activity, report history, behavioral insights, etc.
Learns implicitly from moderators how to manage reports within the moderation console.
Continuously adapts as moderators handle new types of issues or behaviors.
Automates high-confidence decisions and escalates low-confidence reports to human moderators.
Removing harmful content, including harassment, hate speech, violence, illegal materials, NSFW content, fraud, and data privacy violations, protects your platform and community.
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Supercharge Moderation for Every Platform 

AI-powered policy enforcement, profile moderation, and fraud prevention for every industry
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AI Policy Moderation

Create and implement content moderation policies in seconds while automating content review—no coding required.

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User Profile Moderation

Remove bad actors from your platform before they cause harm and resolve up to 85% of reports automatically without human intervention.

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AI Fraud Prevention

Catch fraudulent claims, fake applications, and coordinated fraud rings, enabling automated and scalable enforcement.

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Content Moderation

With 5,000+ moderators across 7 countries, we moderate over 2 billion pieces of content annually in 20+ languages globally. 

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Fraud Solution Services

Resolving over 4M fraud cases annually, leveraging leading Trust & Safety tools to prevent money-fee schemes, transaction fraud, content abuse, and account takeovers.

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Loyalty & Engagement

Help clients protect their online reputations and their bottom lines without negatively affecting the customer experience.

Results You Can Measure

64%

More bad actors detected

<10 Seconds

Average AI moderation time

500x

Faster decision time

89%

Fewer mistakes

65%

Cost savings

4500+

Content Moderators globally

Millions

Of fraud cases resolved annually

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Ready to Get Started?

Protect your platform with Digital Trust & Safety, powered by AI moderation and human expertise.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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