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Conversational AI
Revolutionize your CX with emotionally intelligent conversational AI.
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What We Do

evoAI™ is an award-winning conversational AI that reads tone, catches context, and responds with genuine emotion. It resolves issues efficiently while sounding completely human.
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Meet evoAI™

Try evoAI for Yourself

Make It Yours

Deploy evoAI with your branding, voice, and personality. At Alorica, we call our version AVA—our virtual assistant powered by evoAI.

See It in Action

Click the green "Hey there! I am AVA!" button at the bottom right of your screen to chat with evoAI right now.

What Makes evoAI™ Different

Enterprise-grade AI that understands context, reads emotion, and scales to millions of conversations.
Natural inflections and emotional awareness create conversations people can't distinguish from human agents. No robotic monotone here.
Support customers anywhere, in their language and dialect. Global reach without building regional teams.
Works with your telephony, CCaaS platforms, and enterprise software. No rip-and-replace required.
Real-time sentiment analysis adjusts tone and approach on the fly. Frustrated customer? evoAI adapts instantly.
Handle up to 1 million concurrent conversations with 99.9% uptime. Peak season? Bring it on.
500ms response latency, that’s 3x faster than comparable platforms. Conversations flow naturally without awkward pauses.
Books appointments, confirms deliveries, processes simple requests. Frees your team for complex work that needs human judgment.
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Award-Winning Conversational AI

Recognition from industry leaders who know what moves the needle

The Alorica Difference

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25 Years Building CX

We've been transforming customer experiences since before AI was a buzzword. Our experience speaks for itself, 25+ years of solutions that work at scale.

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Innovation That Works

Our AIQ Innovation Lab researches, develops, and deploys AI. We balance automation with human expertise because we know where each belongs.

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Numbers That Matter

We track what drives your business: efficiency gains, satisfaction scores, and operational performance. Then we optimize relentlessly.

Built for Your Industry

evoAI™ speaks your industry's language and understands your compliance requirements
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Travel & Hospitality

Handle bookings, changes, and travel updates without seasonal hiring sprees. Cut temporary staffing needs by 60% while maintaining service quality.

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Retail

Automate order tracking, inventory questions, and returns to slash call volume in half. Your team focuses on customers who need real help.

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Healthcare

HIPAA-compliant scheduling and billing that runs 24/7. Let your staff focus on patient care instead of administrative busywork.

Results You Can Measure

50%

Of all calls resolved by evoAI™ without needing to involve a human agent

100+

Languages and regional dialects supported

$7.2M

Revenue generated over 5+ minute calls

15pt

CSAT increase on average

60%

Reduction in seasonal hiring

500ms

Ultra-low latency

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See how AI voice agents can transform your customer service.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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