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What We Do
evoAI™ is an award-winning conversational AI that reads tone, catches context, and responds with genuine emotion. It resolves issues efficiently while sounding completely human.
Meet evoAI™
Try evoAI for Yourself
Make It Yours
Deploy evoAI with your branding, voice, and personality. At Alorica, we call our version AVA—our virtual assistant powered by evoAI.
See It in Action
Click the green "Hey there! I am AVA!" button at the bottom right of your screen to chat with evoAI right now.
What Makes evoAI™ Different
Enterprise-grade AI that understands context, reads emotion, and scales to millions of conversations.
Natural inflections and emotional awareness create conversations people can't distinguish from human agents. No robotic monotone here.
Support customers anywhere, in their language and dialect. Global reach without building regional teams.
Works with your telephony, CCaaS platforms, and enterprise software. No rip-and-replace required.
Real-time sentiment analysis adjusts tone and approach on the fly. Frustrated customer? evoAI adapts instantly.
Handle up to 1 million concurrent conversations with 99.9% uptime. Peak season? Bring it on.
500ms response latency, that’s 3x faster than comparable platforms. Conversations flow naturally without awkward pauses.
Books appointments, confirms deliveries, processes simple requests. Frees your team for complex work that needs human judgment.
Award-Winning Conversational AI
Recognition from industry leaders who know what moves the needle
Alorica Named Innovative Organization Winner in the 2026 BIG Innovation Awards
Alorica wins the 2026 BIG Innovation Award for scaling AI-driven customer experience through Alorica IQ and its conversational AI platform, evoAI, delivering measurable CX and business impact.
Silver Stevie® Award for Global Customer Service Excellence
Alorica’s evoAI recognized for elevating global customer service through cultural intelligence, powering consistent, high‑impact CX across regions, channels, and 100+ languages.
Alorica Wins Gold Globee® Disruptor Award for its Leading Conversational AI Platform
Alorica’s evoAI wins Gold in the 2025 Globee® Disruptor Awards and AI Breakthrough Award for revolutionizing CX with emotionally intelligent, agent-designed conversational AI. Discover how this self-aware platform drives performance, retention, and customer trust across global industries.
Alorica Receives 2025 We Love Tech Award for Customer Experience
Alorica is honored to be named a winner in the We Love Tech Awards by the Business Intelligence Group in the Customer Experience category for its next-generation conversational AI platform, evoAI.
BIG AI Excellence Award for Outstanding Organization in Business Services
Alorica’s conversational AI platform, evoAITM, seamlessly integrates AI + human expertise to deliver quantifiable business transformation results and wins the 2025 Business Intelligence Group AI Excellence Award.
The Alorica Difference
25 Years Building CX
We've been transforming customer experiences since before AI was a buzzword. Our experience speaks for itself, 25+ years of solutions that work at scale.
Innovation That Works
Our AIQ Innovation Lab researches, develops, and deploys AI. We balance automation with human expertise because we know where each belongs.
Numbers That Matter
We track what drives your business: efficiency gains, satisfaction scores, and operational performance. Then we optimize relentlessly.
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