What We Solve
CX That Connects, Built for Energy and Utilities Leaders
While you’re modernizing infrastructure and navigating regulatory shifts, we’re optimizing every customer touchpoint.
From outage reporting to billing inquiries, Alorica supports the full meter-to-cash cycle—front to back office—with secure, scalable, tech-enabled CX.
Peace of Mind
Our security-first approach and regulatory expertise ensures every touchpoint is protected, creating safe and trusted experiences where customers can interact with confidence
Flexible, Scalable Delivery
As your agile CX strategist, we consistently deliver top-ranked performance through our talented teams, tech-powered operating model and global footprint
Award-Winning Tech-Infused CX
Automate and optimize the customer lifecycle with AI-powered solutions that boost loyalty, satisfaction, and long-term value—without losing the human touch
Quality Assurance Insights
Monitor sentiment and performance in real time to fine-tune journeys and drive ideal outcomes
Strategic Partner
Partnering with clients since 1999, we’re the most experienced utility workforce—with an average client tenure of 10+ years
How We Help
Solutioning for Your Success
From traditional utilities to renewable energy providers, we bring the right people, processes, and technology to every customer interaction
Digital Trust & Safety
Protect your customers from bad actors, scams, fraud, content abuse and account takeovers with experts who create environments where customers feel safe to interact.
Comprehensive CCaaS Solutions
Unify siloed systems into seamless, omnichannel platforms—automating service delivery to reduce costs, streamline operations, and build customer trust across voice, chat, email, and digital experiences.
Alorica Analytics
Leverage advanced analytics and AI to surface insights that reduce churn, optimize offerings, and elevate CX—empowering you to stay agile and competitive in a rapidly evolving market.
Conversational AI
Deliver satisfying customer experiences with AI that understands context and intent, automating outage reporting, billing inquiries, and start/stop service to reduce wait times, resolve issues faster, and keep customers informed and confident.
Protect your customers from bad actors, scams, fraud, content abuse and account takeovers with experts who create environments where customers feel safe to interact.
Unify siloed systems into seamless, omnichannel platforms—automating service delivery to reduce costs, streamline operations, and build customer trust across voice, chat, email, and digital experiences.
Leverage advanced analytics and AI to surface insights that reduce churn, optimize offerings, and elevate CX—empowering you to stay agile and competitive in a rapidly evolving market.
Deliver satisfying customer experiences with AI that understands context and intent, automating outage reporting, billing inquiries, and start/stop service to reduce wait times, resolve issues faster, and keep customers informed and confident.
Results
Strength in Energy & Utilities
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