What We Solve
Delivering the Tech-enabled Healthcare Experiences Your Patients Expect
Today’s digital-savvy health patients expect personalized service that meets them where they are, allowing easy access to information and a clear path to resolution.
Using our decades of healthcare expertise, we deliver technology-based experiences that meet patient needs, build loyalty and support revenue growth.
Connected Patient Experiences
Minimizing fragmented communication across multiple channels through a blend of top-tier partnerships and forward-thinking innovation
Optimizing Solutions
Reduce burnout by streamlining operational efficiency and reducing adminstrative burdens with automation, AI and next-gen tech
Flexible, Scalable Workforce
Deliver personalized care at scale with Alorica’s flexible, geo-optimized workforce—featuring licensed and unlicensed agents available worldwide, ready to ramp quickly and provide 24/7 support wherever and whenever it’s needed.
Healthcare Domain Expertise
Optimizing revenue cycle performance across front-end, mid-cycle, and back-end operations while elevating overall patient satisfaction with our expert team of specialists
World-class Compliance
Ensuring HIPAA and HITRUST compliant CX across all interactions with experienced healthcare leadership and a dedicated Healthcare Compliance Committee
How We Help
Solutioning for Your Success
With decades of partner-focused problem solving across payers, PBMs, healthcare providers, and MedTech, we deliver real results tied to patient, provider and organizational outcomes
Conversational AI
Improve patient access by automating appointment scheduling, claims inquiries, and benefit verification.
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Alorica Analytics
Identify the causes of claim denials, track patient sentiment, and ensure compliance with HIPAA standards.
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Revenue Generation
Help drive patient enrollment and upsell supplemental coverage during open enrollment cycles.
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CCaaS
Replace aging infrastructure with modern omnichannel platforms to help improve patient and payer experiences.
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Voice & Digital Language Translation
Ensure equitable access by supporting multilingual telehealth services, payer communications, virtual care provider interactions, and health tech platforms through Alorica ReVoLT® voice translation and digital translation & enrichment.
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Improve patient access by automating appointment scheduling, claims inquiries, and benefit verification.
Learn More
Identify the causes of claim denials, track patient sentiment, and ensure compliance with HIPAA standards.
Learn More
Help drive patient enrollment and upsell supplemental coverage during open enrollment cycles.
Learn More
Replace aging infrastructure with modern omnichannel platforms to help improve patient and payer experiences.
Learn More
Ensure equitable access by supporting multilingual telehealth services, payer communications, virtual care provider interactions, and health tech platforms through Alorica ReVoLT® voice translation and digital translation & enrichment.
Learn MoreThe Alorica Difference
Built on Insight. Powered by Partnership.
Operational Excellence
We are deeply committed to achieving top performance for all our partners. 3 of the top 5 U.S. payers trust Alorica to streamline operations, reduce costs, and boost member loyalty for their organizations.
Innovation
Alorica is the go-to partner for healthcare organizations looking to build, test, and deploy tech-driven, human-centered experiences. With Alorica IQ, we help accelerate digital transformation with AI-powered insights and advanced automation, making it easier to enable self-service, support agents, and deliver smarter outcomes.
Strategic Partnerships
We partner with a robust network of technology companies, bringing early access to emerging technology and best-in-class expertise for optimizing existing infrastructure - all proven to help companies like yours stand out from the pack.
Servicing the Entire Healthcare Industry
Solutions Aligned to Specific Needs of Healthcare Industry Segments
Pharmacy Services
Pharmacy Benefit Managers face increasing pressures—the rising costs of pharmaceuticals, ensuring patient data security, regulatory compliance, and more. We’re already taking the pain out of the process for 3 of the largest PBMs in the US, with targeted solutions that increase productivity, improve revenue attainment, and ease administrative burdens.
Providers
Meeting patient expectations while minimizing the impact of staffing shortages, budget cuts, and outdated technology is a challenge. We help providers improve revenue cycle management (RCM), reduce administrative overhead, and deliver higher-quality care experiences through our healthcare outsourcing expertise.
Life Sciences + Medical Devices
Stay focused on developing the next generation of medical technologies while we take care of operational support. Our clinical contact center services include 24/7/365 assistance, including onboarding, education, and troubleshooting to ensure improved engagement and patient outcomes.
Your Goals. Our Mission.
The Alorica Experience in Their Own Words
Above and Beyond
Alorica strives to be the best at any challenge presented and to provide above and beyond expectations.
Director
Payer
Success Oriented
Creative solutions, flexible minds, and staffers that exhibit their genuine desire to see my program succeed were the norm.
CX Leader
Consumer Healthcare Company
Innovative
Good leadership with thoughtful innovation ideas tied to our business goals.
SVP
Payer
Results
Results You Can Measure
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