What We Solve
Delivering the Tech-enabled Healthcare Experiences Your Consumers Expect
The healthcare industry is at a crossroads. As operational costs rise and regulations become more complex, companies are under pressure to streamline processes while maintaining accuracy and trust.
Providing an experience rooted in customer insight and elevated by pioneering technology is essential to driving loyalty and maintaining a healthy bottom line.
Future-focused Healthcare Solutions
Streamline operational efficiency and reduce administrative burdens with automation, AI, and next-gen technology.
Flexible, Scalable Healthcare Workforce
An extension of your brand, we seamlessly scale your customer support globally with our industry-trained agents.
Patient and Member-centric Delivery
Proactive, personalized support across voice, chat, email, and digital channels—driving higher STAR ratings and improved member satisfaction.
Best-in-Class Compliance
Experienced healthcare leadership and a dedicated Healthcare Compliance Committee enforce protocols in line with HIPAA, PCI, GLBA, ISO 9000, ISO 27000, SAS 70, HITRUST, and CCPA standards.
Strategic CX Partner
With over two decades of healthcare BPO experience and client relationships averaging 7+ years, Alorica is the most experienced workforce partner in the industry.How We Help
Solutioning for Your Success
With over 25 years of industry-leading expertise across payors, PBMs, healthcare providers, and MedTech, we deliver patient-centric, digitally driven results.
Trusted by 3 of the Top 5 US Payors
Balancing cost control, program utilization, and member satisfaction is complex. Alorica simplifies it. Our tailored member support solutions help major payors improve operational efficiency, reduce administrative costs, and enhance loyalty.
Pharmacy Services
Pharmacy Benefit Managers face increasing pressures—prior authorizations, mail order conversions, compliance, and more. We’re already taking the pain out of the process for 3 of the largest PBMs in the US, with targeted solutions that increase productivity, improve revenue attainment, and ease administrative burdens.
Providers
Meeting patient expectations while minimizing readmission rates and billing errors is a challenge. We help providers improve revenue cycle management (RCM), reduce administrative overhead, and deliver higher-quality care experiences through our healthcare outsourcing expertise.
Life Sciences + MedTech
Balancing cost control, program utilization, and member satisfaction is complex. Alorica simplifies it. Our tailored member support solutions help major payors improve operational efficiency, reduce administrative costs, and enhance loyalty.
Pharmacy Benefit Managers face increasing pressures—prior authorizations, mail order conversions, compliance, and more. We’re already taking the pain out of the process for 3 of the largest PBMs in the US, with targeted solutions that increase productivity, improve revenue attainment, and ease administrative burdens.
Meeting patient expectations while minimizing readmission rates and billing errors is a challenge. We help providers improve revenue cycle management (RCM), reduce administrative overhead, and deliver higher-quality care experiences through our healthcare outsourcing expertise.
Your Goals. Our Mission.
The Alorica Experience in Their Own Words
Above and Beyond
Alorica strives to be the best at any challenge presented and to provide above and beyond expectations.
Director
Payer
Success Oriented
Creative solutions, flexible minds, and staffers that exhibit their genuine desire to see my program succeed were the norm.
CX Leader
Consumer Healthcare Company
Innovative
Good leadership with thoughtful innovation ideas tied to our business goals.
SVP
Payer
Results
Results You Can Measure
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