Digital Trust & Safety | Call & Contact Centers

Keep Your Platform Safe

We stop the bad stuff before it hurts your brand or customers. Our team combines smart AI with real human judgment to catch threats faster and cut down on false alarms.

The Alorica Difference

Trust the Pros

Our Global Trust & Safety team processes over 2.5B pieces of content every year.

Always Innovating

We're early adopters and advisers, building breakthrough solutions and investing in the latest tech before anyone else gets it.

We Care About Our People

We put $10M+ into wellness programs every year because happy, healthy moderators do better work and make smarter calls.

Your Success Is Our Mission

Twenty-plus years of obsessing over client goals means we know how to get you where you want to go.

Smart Protection That Scales

Our Human + AI approach spots harmful content faster and more accurately than humans alone—and costs less too.

Data That Actually Helps

Real-time insights and smart feedback loops help you make better decisions and keep improving your moderation game.

AI Speed Meets Human Smarts

User Profile Moderation catches bad actors before they can do damage.

Human Judgement at AI Scale

Content moderation that learns and adapts as threats evolve

Content Moderation

Assess files, text, and images for harmful content with precision and nuance that gets the context right.

AI Policy Moderation

Catch spam, hate speech, violence, and more with policies you can quickly test and tweak to fit your needs.

AI Fraud Prevention

Block financial theft, fake transactions, investment scams, identity theft, and money laundering before it impacts your customers.

User Profile Moderation

AI-powered behavioral analysis thwarts bad actors and suspicious profiles before they can harm your platform or customers.

Supercharge Moderation for Every Platform

AI-powered and human-backed policy enforcement, profile moderation, and fraud prevention for every industry

ALOR-25-217 Digital Trust and Safety webpage_Verticals 1 (1)

Banking & Financial Services

Catch fake loan applications before they hit your desk, spot suspicious insurance claims that humans might miss, and shut down organized fraud rings that span multiple accounts. Save money while keeping customers and regulators happy.

ALOR-25-217 Digital Trust and Safety webpage_Verticals 2

Technology

Block bots from spamming your app, nail down fake user profiles before they do damage, and flag abusive messages in seconds, not hours. Scale up without slowing down and keep your online community safe and authentic.

Travel & Hospitality

Stop scammers from posting bogus listings, catch fake guest reviews before they mislead travelers, and kick out fraudsters running identity scams. Protect your guests and reputation while keeping your moderation team focused on complex cases.

Results You Can Measure

64%

More bad actors detected

<10 Seconds

Average AI moderation time

500x

Faster decision time

89%

Fewer mistakes

65%

Cost savings

4500+

Content Moderators globally

Millions

Of fraud cases resolved annually

Related Content

Major Social Media Platform Turns Moderation Chaos Into...

See how a major platform used AI user profile moderation’s content moderation tools to remove harmful profiles 500x faster and reduce false positives by 9x.

Major Financial Services Platform Beats Fraudsters at...

See how a major financial platform beat fraudsters with AI. This case study shows a 99% detection rate & 520k+ bad actors caught annually. Read the success story.

Outpacing Fraud: Why BFSI Needs AI + Human-in-the-Loop...

Proactive AI + human fraud prevention for BFSI. Real-time detection, adaptive defense, and compliance-ready solutions.

Digital Trust & Safety Fact Sheet

Alorica Digital Trust & Safety: AI-powered moderation & fraud prevention. Cut costs 65%+, slash false positives 62%, ensure 99.9% uptime. Protect your platform at scale.

ALOR-25-214 Musubi & Alorica Partnership_Thumbnail

Alorica Redefines Digital Trust & Safety with AI-Driven,...

First-of-its-kind Digital Trust & Safety platform combats digital threats with intelligent automation and expert oversight—delivering faster, safer, scalable protection.

Insurance Fraud is Getting Smarter: How Alorica Stays...

Discover how AI and human specialists transform insurance fraud with smarter, adaptive behavioral analytics.

Ready to Get Started?

Protect your platform with Alorica’s Digital Trust & Safety suite, powered by AI moderation and human expertise.

Let's Talk!

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.