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Keep your sellers and customers happy and grow your business with a little help from Alorica
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Desired Outcomes… Delivered

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Connect your CX channels to ensure a smooth and easy journey for every transaction
Connect your CX channels to ensure a smooth and easy journey for every transaction
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Enhance the marketplace experience and improve outcomes with data-driven insights
Enhance the marketplace experience and improve outcomes with data-driven insights
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Grow your market share by onboarding sellers quickly, easily, and at scale
Grow your market share by onboarding sellers quickly, easily, and at scale

Related Products to the Playbook Section Headline

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Services help you create an environment where sellers and customers feel safe to interact and transact by safeguarding against account takeovers, fraud, content abuse and more. 
Deliver multi-dimensional, actionable insights to help improve outcomes, optimize performance, and grow your platform. 
A secure, 100% cloud-based, multi-channel, work-from-home solution that’s optimized and easily scalable.
Harnesses the power of people + technology to impact the moments that matter in online marketplace journeys. 
Services that help ensure reliable product data and content, optimized advertising, and authentic customer reviews. 
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Results You Can Measure

+129

Increase in headcount in less than three years for a last-mile logistics company

65%

Increase in headcount in less than three years for a last-mile logistics company

348

Increase in headcount in less than three years for a last-mile logistics company

$5.6M

Increase in headcount in less than three years for a last-mile logistics company

200%

Increase in headcount in less than three years for a last-mile logistics company

 

+137

Increase in headcount in less than three years for a last-mile logistics company

$88M

Increase in headcount in less than three years for a last-mile logistics company

50.1%

Increase in headcount in less than three years for a last-mile logistics company

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Mar 21, 2025, 12:45 PM
Title : Delivering Major Quality Improvements Across Key Client KPIs
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Summary : Our tech partnerships move CX forward. Learn how Alorica, Genesys, and CallMiner Customer Experience solutions deliver AI-powered CX KPI optimization.
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Insight Type : Case Studies
Tags :
Insight Industries :
  • Retail and Consumer Goods
Insight Topics :
  • Alorica IQ
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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