Seamless QA Improvements for Leading Brokerage Firm

A leading brokerage and investment banking firm was struggling with Quality Assurance (QA) inconsistencies and unreliable reporting. They needed a new CX partner who could deliver clarity, control, and results—fast.

We stepped in and turned performance around. From customized QA tools to implementing proprietary frameworks, we managed to exceed the client’s goals from week one!

Download our case study to find out more, and then let’s talk and find your ideal CX solution.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.