Amplifying CX for Communications Brands

Today’s subscribers expect more. As communications brands innovate and expand, seamless, secure CX has become a business imperative. From onboarding to troubleshooting to retention, Alorica helps leading telecom providers deliver fast, secure, omnichannel support that reduces churn, builds loyalty, and keeps operations running smoothly.

Why Alorica for Communications?

Largest private, minority-owned CX provider supporting supplier diversity goals
Trusted by 250+ global clients, including 2 of the top 5 telecom companies
Global footprint enables steady-state operations and rapid scalability during outages and peak periods
Multilingual support in 75 languages and 200+ regional dialects
24/7 omnichannel support across voice, chat, email, and digital platforms
Proven success in empathy-driven coaching, AI-powered support, and analytics-led optimization
Seamless rebadging and transitions—150+ agents onboarded in under two months

Download our Communications CX Fact Sheet to learn more and then partner with us to give your customers something worth talking about.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.