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Future-Ready Customer Service: A Utility Rebadging Success

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Redefining CX While Reeling in Costs. 

When a major multi-state, regulated power utility needed to scale fast and modernize, they turned to Alorica. We rebadged their workforce, added new talent, and built a dedicated offshore team to drive digital adoption—helping agents reach speed-to-proficiency 33% faster than projected. 

The results? 
  • 241% growth in rebadged staff
  • Ranked 10 points higher than other partners
  • Gold Stevie Award for excellence 

Download the case study to see how we transformed operations and then let’s talk about powering up your customer experience. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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