Increasing First Call Resolution with Deep Analytics + Customized Solutions

Premium support that soars: When one of the largest domestic airlines needed a partner to deliver first-class customer care, they turned to Alorica. Our customized CRM solution helped them connect customers to the right agents at the right time—reducing abandoned calls by 82% and cutting email response times by 67%.

Now, their support is flying high with faster resolutions, lower costs, and enhanced CX across ticketing, baggage, and more.

Download the case study to see how we made it happen and let’s talk about elevating your customer experience.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.