From IVR To Orchestration: 3,000 bot vendors later… what actually works?

What’s Up with Tech Podcast

From IVR To Orchestration: 3,000 bot vendors later… what actually works?

Co-CEOs Mike Clifton and Max Schwendner joined Evan Kirstel on his What’s Up with Tech podcast to discuss how AI-first CX transforms service from a cost center into a revenue engine, and how orchestration, empathy, and real metrics drive NPS and loyalty.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.